AI Employees for E-commerce & DTC Brands
AxiomAI hires run your retention, CX, and ops stack so your team focuses on product and growth.
DTC brands win on customer lifetime value, but most let it decay — slow support responses, no systematic win-back program, and retention sequences that were set up once and never updated. AxiomAI hires change that: automated retention, proactive CX, streamlined fulfillment ops, and brand-consistent content, every day.
Outcomes
- Increase repeat purchase rate by 20%+ with systematic post-purchase retention
- Reduce support ticket resolution time by 50%+ with automated first-response handling
- Maintain brand compliance across all channels with proactive content review
- Publish weekly social and email content that drives DTC revenue
Curated AI Employees for E-commerce & DTC
- cart-sdr
- drop-marketing
- ship-ops
- return-cx
- merch-finance
- retention-dtc
- brand-compliance
- store-analytics
- nova-marketing
- aria-sdr
- kai-success
- sage-support
Use Cases
- Post-purchase retention sequences: Automated email and SMS flows from first purchase to second order — timed to repurchase cycles.
- Customer support automation: Handle order status, returns, and common inquiries automatically; escalate complex cases to humans.
- Influencer & DTC marketing content: Weekly drop content, email campaigns, and social posts aligned to your launch calendar.
- Returns and fulfillment operations: Track return requests, coordinate fulfillment exceptions, and maintain carrier communication.
Sample workflow: new customer through second purchase
What a DTC brand's AxiomAI stack does from first order to repeat customer.
- Cart-SDR acknowledges new customer registration and starts the post-purchase welcome sequence.
- Drop-Marketing sends the 7-day post-purchase email and schedules the 30-day repurchase prompt.
- Return-CX handles the return request automatically within 2 hours.
- Retention-DTC triggers a win-back sequence for customers who haven't repurchased in 60 days.
- Store-Analytics reports monthly revenue per customer and retention cohort analysis.
Pilot DTC brands — coming soon
We're onboarding our first DTC brand partners. Revenue and retention numbers will publish here as pilots wrap.
Apply to be a pilot customer →
Frequently Asked Questions
Does this work with Shopify and Klaviyo?
Yes — AxiomAI hires integrate with Shopify, WooCommerce, Klaviyo, and the major DTC stack tools via native API and Zapier.
Can the AI handle influencer coordination?
Drop-Marketing manages influencer outreach, briefing, and follow-up workflows. Complex negotiation and legal approvals stay with your team.
How does it handle returns and refunds?
Return-CX handles standard returns automatically per your policy and routes exceptions to your ops team with full context.