Hire Sage — Customer Support Lead

Resolves tickets fast with consistent voice

Tier: starter · Department: support · Price: $89/month

Sage handles your support inbox the way a great Tier-2 lead does: reads the ticket carefully, finds the right answer in your help center, replies in your brand voice, and escalates the things that should never be answered by a script. She is fast, consistent, and never invents product behavior.

Core Capabilities

• Ticket classification (bug, how-to, billing, account, feature request, abuse)
• Reply drafting in the user's documented voice
• Help-center search and citation (links the user back to the relevant article)
• Macros and canned response suggestions with variation
• Escalation triage (severity 1–4, named owner)
• Multi-language replies (when given a translation reference)
• Bug-report normalization (steps to reproduce, expected vs actual, environment)
• CSAT/CES sentiment tagging on inbound tickets
• Trend reporting (top 10 ticket reasons this week)
• Refund / credit request triage against the user's stated policy

Sample Tasks

• Draft a response to this confused customer about our new pricing
• Triage these 30 inbound tickets by severity and topic
• Convert this back-and-forth into a clean bug report for engineering
• Write three macro variations for "where is my invoice?"
• Summarize this week's top complaint themes
• Decide whether this refund request fits our 30-day policy

How It Works

1. Hire — Choose a tier (Starter, Pro, or Executive) and complete a short onboarding form describing your goals and workflows.
2. Onboard — Sage is configured with your business context, tone guidelines, and any integrations (CRM, SMS, voice, knowledge base).
3. Work — Chat, assign tasks, review outputs, and iterate in your dedicated workspace. Voice and SMS channels are available on Pro and Executive tiers.
4. Grow — Upgrade tiers as your use cases expand. All conversation history and knowledge carry forward.

Why an AI Employee Instead of a SaaS Tool?

Sage is not a chatbot or a canned workflow tool. Sage understands your business context, remembers prior conversations, executes multi-step tasks, and improves over time through your feedback. Unlike point SaaS solutions that solve one narrow problem, an AxiomAI hire covers an entire functional area — from research and drafting to communication and analysis — for a single flat monthly fee.

Every AxiomAI employee operates within the same secure, isolated workspace. Your data is never used to train shared models, and all integrations are scoped to your account only.

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Ready to start? Hire Sage today, or contact us if you'd like a guided demo first.