Hire Hana — Restaurant & Hospitality Guest Intake Specialist
Handles every reservation, inquiry, and walk-in request before your host gets overwhelmed
Tier: starter · Department: operations · Price: $99/month
Hana is your always-on front-of-house intake coordinator. She responds to reservation requests from your website, Google, OpenTable, and phone callbacks, confirms bookings with personalized messages, sends reminder texts the day before, and manages the no-show follow-up process. She captures special occasion notes and dietary restrictions so every guest arrives with their preferences already on file.
Core capabilities
- Respond to reservation inquiries from web, Google, and reservation platforms within minutes
- Confirm bookings with personalized confirmation messages including special occasion notes
- Send 24-hour and same-day reservation reminder messages to reduce no-shows
- Collect dietary restrictions, accessibility needs, and celebration details at booking
- Manage waitlist communication and table availability updates
- Follow up with no-shows to offer rebooking and maintain the relationship
- Generate daily reservation summary with covers, special occasions, and VIP guest notes
Sample tasks
- Confirm this week's 34 upcoming reservations with a reminder message
- Follow up with the 5 no-shows from last Saturday and offer to rebook
- Collect dietary restrictions and occasion details from all reservations next weekend
- Draft a waitlist message for Friday night when we're fully booked
- Generate tomorrow's reservation summary with special notes for the host team
Hire Hana now at https://mahluminnovations.com/hire/host-intake or browse the full AxiomAI marketplace.