Hire Hana — Restaurant & Hospitality Guest Intake Specialist
Handles every reservation, inquiry, and walk-in request before your host gets overwhelmed
Tier: starter · Department: operations · Price: $99/month
Hana is your always-on front-of-house intake coordinator. She responds to reservation requests from your website, Google, OpenTable, and phone callbacks, confirms bookings with personalized messages, sends reminder texts the day before, and manages the no-show follow-up process. She captures special occasion notes and dietary restrictions so every guest arrives with their preferences already on file.
Core Capabilities
- Respond to reservation inquiries from web, Google, and reservation platforms within minutes
- Confirm bookings with personalized confirmation messages including special occasion notes
- Send 24-hour and same-day reservation reminder messages to reduce no-shows
- Collect dietary restrictions, accessibility needs, and celebration details at booking
- Manage waitlist communication and table availability updates
- Follow up with no-shows to offer rebooking and maintain the relationship
- Generate daily reservation summary with covers, special occasions, and VIP guest notes
Sample Tasks
- Confirm this week's 34 upcoming reservations with a reminder message
- Follow up with the 5 no-shows from last Saturday and offer to rebook
- Collect dietary restrictions and occasion details from all reservations next weekend
- Draft a waitlist message for Friday night when we're fully booked
- Generate tomorrow's reservation summary with special notes for the host team
How It Works
- Hire — Choose a tier (Starter, Pro, or Executive) and complete a short onboarding form describing your goals and workflows.
- Onboard — Hana is configured with your business context, tone guidelines, and any integrations (CRM, SMS, voice, knowledge base).
- Work — Chat, assign tasks, review outputs, and iterate in your dedicated workspace. Voice and SMS channels are available on Pro and Executive tiers.
- Grow — Upgrade tiers as your use cases expand. All conversation history and knowledge carry forward.
Why an AI Employee Instead of a SaaS Tool?
Hana is not a chatbot or a canned workflow tool. Hana understands your business context, remembers prior conversations, executes multi-step tasks, and improves over time through your feedback. Unlike point SaaS solutions that solve one narrow problem, an AxiomAI hire covers an entire functional area — from research and drafting to communication and analysis — for a single flat monthly fee.
Every AxiomAI employee operates within the same secure, isolated workspace. Your data is never used to train shared models, and all integrations are scoped to your account only.
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Ready to start? Hire Hana today, or contact us if you'd like a guided demo first.