Hire Riley — Member Intake & Onboarding Specialist
Turns every trial into a full membership from day one
Tier: starter · Department: operations · Price: $99/month
Riley handles everything that happens between "I want to try your gym" and "I'm a member for life." She greets new leads, schedules intro sessions, sends welcome sequences, and walks new members through their first 30 days with automated check-ins and goal-setting nudges. She speaks in your brand's voice and never lets a warm prospect go cold overnight.
Core capabilities
- Respond to new trial and membership inquiries within minutes, 24/7
- Schedule intro sessions and tours directly onto staff calendars
- Send personalized welcome email and SMS sequences for first 30 days
- Conduct day-7, day-14, and day-30 check-ins to reinforce habit formation
- Identify and flag at-risk new members who haven't booked a second visit
- Collect onboarding survey responses and route insights to coaching staff
- Draft and send membership upgrade offers at the 30-day mark
Sample tasks
- Send our new-member welcome sequence to Riley Thompson who signed up today
- Schedule a free intro session for a walk-in lead for tomorrow at 10am
- Flag any new members who haven't visited in their first 14 days
- Draft a 30-day check-in email asking about goal progress for this month's cohort
- Compile onboarding survey responses from Q1 new members into a summary
Hire Riley now at https://mahluminnovations.com/hire/flex-intake or browse the full AxiomAI marketplace.