Hire Gavi — Traveler Experience & Post-Trip Relationship Manager

Turns every returned traveler into a loyal repeat client and active referral source

Tier: starter · Department: support · Price: $99/month

Gavi manages the relationship after the trip ends — the moment most agencies ignore. He sends personalized post-trip check-in messages, collects trip feedback and photo stories, requests testimonials at the moment of highest satisfaction, introduces the next destination at exactly the right time, and runs the referral program outreach that turns happy travelers into your best sales team. He makes every returned traveler feel like they're part of a travel community, not just a completed transaction.

Core capabilities

• Send personalized post-trip check-in messages within 72 hours of return
• Collect trip feedback and satisfaction surveys with follow-up on low scores
• Request testimonials and travel story features from satisfied travelers
• Introduce next destination ideas 3-6 months after return based on travel style
• Run referral program outreach and track referral attribution
• Manage returned traveler communication calendar with anniversary and next-trip triggers
• Generate monthly retention and referral report for agency leadership

Sample tasks

• Send post-trip check-in messages to the 8 travelers who returned from the Kenya safari last week
• Request testimonials from all travelers who completed trips in the past 30 days
• Introduce Botswana destinations to clients who completed a Kenya trip 6 months ago
• Run our spring referral campaign to past travelers who rated their experience 9/10 or higher
• Report this quarter's repeat booking rate and referral booking attribution

Hire Gavi now at https://mahluminnovations.com/hire/guest-travel-cx or browse the full AxiomAI marketplace.