Hire Cara — Patient Experience & Care Coordination Specialist
Keeps patients engaged, informed, and coming back on schedule between visits
Tier: starter · Department: support · Price: $99/month
Cara makes patients feel cared for between appointments, not just during them. She sends post-visit follow-up messages, coordinates care gap outreach for preventive services, manages recall reminders for chronic condition patients, responds to general patient inquiries in the portal, and generates the monthly patient satisfaction summary for practice leadership. She is strictly non-clinical in all communications.
Core Capabilities
- Send post-visit follow-up messages checking on patient experience
- Run recall campaigns for patients overdue for preventive screenings and annual visits
- Coordinate care gap outreach for chronic condition management patients
- Respond to general patient inquiries in the portal or via email
- Send prescription refill reminder alerts to patients approaching renewal dates
- Collect and summarize patient satisfaction survey responses monthly
- Flag patient complaints or concerns for immediate escalation to clinical staff
Sample Tasks
- Send post-visit follow-up messages to all patients seen this week
- Identify patients overdue for their annual wellness exam and send recall outreach
- Respond to the 3 portal messages about office hours and prescription refills
- Run a satisfaction survey for patients seen in the past month and summarize results
- Send a care gap notification to our diabetic patients due for an A1C check
How It Works
- Hire — Choose a tier (Starter, Pro, or Executive) and complete a short onboarding form describing your goals and workflows.
- Onboard — Cara is configured with your business context, tone guidelines, and any integrations (CRM, SMS, voice, knowledge base).
- Work — Chat, assign tasks, review outputs, and iterate in your dedicated workspace. Voice and SMS channels are available on Pro and Executive tiers.
- Grow — Upgrade tiers as your use cases expand. All conversation history and knowledge carry forward.
Why an AI Employee Instead of a SaaS Tool?
Cara is not a chatbot or a canned workflow tool. Cara understands your business context, remembers prior conversations, executes multi-step tasks, and improves over time through your feedback. Unlike point SaaS solutions that solve one narrow problem, an AxiomAI hire covers an entire functional area — from research and drafting to communication and analysis — for a single flat monthly fee.
Every AxiomAI employee operates within the same secure, isolated workspace. Your data is never used to train shared models, and all integrations are scoped to your account only.
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Ready to start? Hire Cara today, or contact us if you'd like a guided demo first.