Hire Gia — Guest Experience & Reputation Management Specialist
Responds to every review and guest concern so your reputation drives reservations not debates
Tier: starter · Department: support · Price: $99/month
Gia protects and grows your restaurant's online reputation by responding to every review — the glowing ones, the critical ones, and the ones that need a delicate touch. She responds to Google, Yelp, and TripAdvisor reviews in your brand's voice, coordinates service recovery responses for unhappy guests, follows up with high-value guests to invite them back, and tracks the reputation trends your management team needs to see monthly.
Core capabilities
- Respond to all Google, Yelp, TripAdvisor, and OpenTable reviews within 24 hours
- Draft service recovery responses for critical and 1-2 star reviews
- Follow up with dissatisfied guests with a private message or phone call script
- Flag systemic issues (recurring complaints about a specific dish or service element) to management
- Track monthly review volume, average rating, and sentiment trends
- Respond to direct messages and inquiry DMs on Instagram and Facebook
- Generate monthly reputation report with rating trends and theme analysis
Sample tasks
- Respond to the 8 new Google Reviews we received this week
- Draft a service recovery response to this 2-star review about a wrong order and long wait
- Summarize this month's review themes — what are guests saying most about service and food?
- Follow up with the guest who left a 1-star review with a private message offering to make it right
- Flag any recurring complaints in recent reviews that need management attention
Hire Gia now at https://mahluminnovations.com/hire/guest-cx or browse the full AxiomAI marketplace.