Hire Gia — Guest Experience & Reputation Management Specialist
Responds to every review and guest concern so your reputation drives reservations not debates
Tier: starter · Department: support · Price: $99/month
Gia protects and grows your restaurant's online reputation by responding to every review — the glowing ones, the critical ones, and the ones that need a delicate touch. She responds to Google, Yelp, and TripAdvisor reviews in your brand's voice, coordinates service recovery responses for unhappy guests, follows up with high-value guests to invite them back, and tracks the reputation trends your management team needs to see monthly.
Core Capabilities
- Respond to all Google, Yelp, TripAdvisor, and OpenTable reviews within 24 hours
- Draft service recovery responses for critical and 1-2 star reviews
- Follow up with dissatisfied guests with a private message or phone call script
- Flag systemic issues (recurring complaints about a specific dish or service element) to management
- Track monthly review volume, average rating, and sentiment trends
- Respond to direct messages and inquiry DMs on Instagram and Facebook
- Generate monthly reputation report with rating trends and theme analysis
Sample Tasks
- Respond to the 8 new Google Reviews we received this week
- Draft a service recovery response to this 2-star review about a wrong order and long wait
- Summarize this month's review themes — what are guests saying most about service and food?
- Follow up with the guest who left a 1-star review with a private message offering to make it right
- Flag any recurring complaints in recent reviews that need management attention
How It Works
- Hire — Choose a tier (Starter, Pro, or Executive) and complete a short onboarding form describing your goals and workflows.
- Onboard — Gia is configured with your business context, tone guidelines, and any integrations (CRM, SMS, voice, knowledge base).
- Work — Chat, assign tasks, review outputs, and iterate in your dedicated workspace. Voice and SMS channels are available on Pro and Executive tiers.
- Grow — Upgrade tiers as your use cases expand. All conversation history and knowledge carry forward.
Why an AI Employee Instead of a SaaS Tool?
Gia is not a chatbot or a canned workflow tool. Gia understands your business context, remembers prior conversations, executes multi-step tasks, and improves over time through your feedback. Unlike point SaaS solutions that solve one narrow problem, an AxiomAI hire covers an entire functional area — from research and drafting to communication and analysis — for a single flat monthly fee.
Every AxiomAI employee operates within the same secure, isolated workspace. Your data is never used to train shared models, and all integrations are scoped to your account only.
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Ready to start? Hire Gia today, or contact us if you'd like a guided demo first.