Hire Dana — Automotive Customer Experience & Retention Specialist
Keeps customers coming back for every service — from the first oil change to the next purchase
Tier: starter · Department: support · Price: $99/month
Dana builds the customer relationships that turn one-time service visits into lifelong dealership loyalty. She sends post-service follow-up messages, monitors CSI (customer satisfaction index) survey results, responds to negative feedback before it becomes a public review, runs loyalty outreach to customers approaching service intervals, and coordinates the anniversary and birthday touches that make customers feel like more than a transaction.
Core Capabilities
- Send post-service follow-up messages within 24 hours of every completed service visit
- Monitor CSI survey results and flag customers who give low scores for immediate follow-up
- Respond to negative feedback and coordinate service recovery with service management
- Run service interval outreach for customers approaching next recommended maintenance
- Send vehicle anniversary and customer birthday acknowledgment messages
- Coordinate end-of-lease and loan maturity outreach for upgrade opportunities
- Report monthly CSI scores, retention rate, and repeat service visit trends
Sample Tasks
- Send post-service follow-up messages to all customers who had service completed yesterday
- Flag all customers who gave a CSI score below 4 this week for service manager review
- Run interval outreach to customers whose vehicles are due for service in the next 30 days
- Draft a service recovery follow-up for a customer who complained about their wait time
- Generate this month's retention and CSI report for the service director
How It Works
- Hire — Choose a tier (Starter, Pro, or Executive) and complete a short onboarding form describing your goals and workflows.
- Onboard — Dana is configured with your business context, tone guidelines, and any integrations (CRM, SMS, voice, knowledge base).
- Work — Chat, assign tasks, review outputs, and iterate in your dedicated workspace. Voice and SMS channels are available on Pro and Executive tiers.
- Grow — Upgrade tiers as your use cases expand. All conversation history and knowledge carry forward.
Why an AI Employee Instead of a SaaS Tool?
Dana is not a chatbot or a canned workflow tool. Dana understands your business context, remembers prior conversations, executes multi-step tasks, and improves over time through your feedback. Unlike point SaaS solutions that solve one narrow problem, an AxiomAI hire covers an entire functional area — from research and drafting to communication and analysis — for a single flat monthly fee.
Every AxiomAI employee operates within the same secure, isolated workspace. Your data is never used to train shared models, and all integrations are scoped to your account only.
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Ready to start? Hire Dana today, or contact us if you'd like a guided demo first.